To make a switch palatable, Verizon is offering fiber service at the same monthly price as copper and throwing in a free installation of the "optical network terminal" that connects the home to the company's fiber backbone.The box can be installed inside or outside the home.
Maguire described most copper-phone customers as elderly and members of the "handshake generation" and more willing to make an upgrade to fiber when they are told personally by a technician rather than told over the phone by a customer-service rep.
You can also write to us at Vonage Limited, 2nd Floor, Brook House, 229-243 Shepherds Bush Road, London, W6 7AN.
You can contact us by email at [email protected] You can also write to us at Vonage Limited, 2nd Floor, Brook House, 229 - 243 Shepherds Bush Road, London, W6 7AN.
About 12 million copper-line customers remain after more than a decade of stringing high-capacity fiber and spending millions of dollars on advertising fiber-based Fi OS TV and Internet.
Company and industry experts say the upgrade is better for customers as fiber is more efficient to maintain and delivers faster Internet.